The NDIS Review: A New Dawn for Disability Services in Australia

This blog post delves into the comprehensive NDIS Review, providing an insightful analysis of the key recommendations and actions proposed to reform Australia's disability support system.

December 8, 2023

The NDIS Review initiated in October 2022 marks a transformative era in the landscape of disability support services in Australia. This comprehensive overhaul of the National Disability Insurance Scheme (NDIS) has been met with anticipation and hope, particularly by organisations like United for Care, which have been at the forefront of advocating for participant freedom and innovative living models. In this detailed exploration, we delve into the key changes brought about by the NDIS Review and their implications, focusing on how they align with United for Care's mission and values.

Understanding the NDIS Review Reforms

The NDIS Review has introduced several pivotal changes:

  1. Investing in Foundational Supports: Recognising the gaps in support for individuals not eligible for the NDIS, the Review advocates for an expanded set of foundational disability supports. These include general supports accessible to all people with disabilities and targeted supports for those with lower-level needs not covered by the NDIS. This expansion is particularly crucial for individuals with psychosocial disabilities and those experiencing homelessness – key focus areas for United for Care.
  2. Enhancing Participant Experience: A central focus is on improving the participant pathway within the NDIS. This includes more consistent and robust methods for eligibility decisions, new assessment processes for determining support needs, and a trust-based approach to budget oversight.
  3. Introduction of 'Navigator' Roles: The introduction of Navigators is set to simplify the NDIS experience. These professionals will guide participants through the system’s complexities, aiming to improve accessibility and support, a move that United for Care views as a positive step towards streamlined service delivery.
  4. Focus on Psychosocial Disabilities: Recognising the unique needs of individuals with psychosocial disabilities, the review proposes tailored support. United for Care, with its extensive experience in this area, welcomes this focus, acknowledging its potential to enhance the quality of life for these individuals.
  5. Improving Mainstream and Community Services: The Review emphasises the need for better mainstream services for people with disabilities, suggesting reforms in education, health, and other sectors to ensure a more inclusive and supportive environment.
  6. Decision-Making Support: There is a recommendation for enhanced decision-making support for participants, ensuring they receive accessible information and tailored advice, and that plan nominees are properly trained and overseen.
  7. Support for Children: The Review highlights the need for a continuum of support for children with disabilities, emphasising early intervention, mainstream support, and the provision of specialised NDIS support when needed.
  8. Home and Living Reforms: Recommendations include creating sustainable and participant-focused housing and living support models, with an emphasis on choice and control for participants.
  9. Market and Technology Investments: The Review proposes significant investments in technology to improve the NDIS's functioning and suggests reforms in plan management and pricing structures to better reflect the diverse needs of participants.
  10. Regulatory Reforms: It calls for more proportionate regulation based on risk, suggesting a tiered registration system for providers and mandatory worker screening to ensure quality and safety.

These recommendations represent a comprehensive plan to revamp the NDIS, making it more equitable, participant-focused, and sustainable.

United for Care's Involvement in the Review

United for Care was privileged to present its model to the NDIS Review Panel, showcasing the innovative Vertical Village accommodation model as part of their exploration of innovative housing solutions in the sector. This opportunity allowed us to demonstrate how our model aligns with the NDIS's new direction, particularly in offering participant choice and promoting independent living.

The Road Ahead: Opportunities and Challenges

While the reforms present significant opportunities, they also come with challenges:

Embracing new technologies and adapting to the role of Navigators will be crucial. United for Care is poised to integrate these changes seamlessly into our operational model, ensuring that we continue to provide high-quality, participant-focused care.

Maintaining a balance between offering choices and ensuring informed decisions will be key. Our focus will continue to be on empowering participants through informed, independent decision-making.

As the spectrum of support broadens, maintaining the quality of care will be paramount. United for Care is committed to upholding high standards of service delivery, ensuring that each participant receives the best possible care tailored to their unique needs.

United for Care’s Commitment to Innovation and Quality of Care

The NDIS Review's emphasis on foundational supports and psychosocial disabilities is a welcome change, closely aligning with the ethos of United for Care. We are excited about the opportunities these reforms present and remain committed to our mission of providing innovative, high-quality support to all our participants.

As we move forward in this new NDIS landscape, United for Care reaffirms its dedication to being a leader in the sector, championing the rights and needs of individuals with disabilities and in particular those experiencing psychosocial disabilities and homelessness. Together, we look forward to a future where every individual is supported in living a life of dignity and independence.

Summary of all 26 Recommendations

1. Foundational Supports

Objective: Establish essential supports for people with disabilities to integrate into their communities.


  • Invest in foundational supports external to NDIS.
  • Enhance navigation support to access NDIS and quality services.
  • Strengthen advocacy services nationwide.
  • Boost support for families with disabled children.

2. Community Access and Inclusion

Objective: Improve access to the community and service integration.


  • Develop a clear agreement delineating roles between NDIS and other services.
  • Formulate a comprehensive plan to support First Nations people with disabilities.
  • Implement laws governing NDIS and aged care for individuals over 65.

3. Fair NDIS Pathway

Objective: Ensure equitable access routes to the NDIS.


  • Establish transparent criteria for NDIS access.
  • Introduce a simpler application form and guide.
  • Base budgets on life impacts rather than just support needs.
  • Implement a new assessment method to determine needs and budget allocation.

4. Service Accessibility

Objective: Enhance access to services within and outside the NDIS.


  • Collaborate with local navigators to assist disabled individuals in finding supports.
  • Differentiate between general and specialist navigators based on the level of support needed.

5. Decision-making Support

Objective: Improve support for individuals to make their own decisions.


  • Provide clear, understandable information for disabled individuals.
  • Assess the need for decision-making support in budget considerations.
  • Offer training and information to nominees (individuals who make decisions on behalf of someone with a disability).

6. Support for Young Children

Objective: Provide continuous support for young children and families.


  • Diversify funding for various child support services.
  • Develop a more accessible NDIS pathway for children under 9.
  • Establish fair and comprehensive methods to assess developmental delays.

7. Mental Health Support

Objective: Introduce new support methods for individuals with mental health conditions.


  • Emphasize early support and goal-oriented recovery.
  • Integrate NDIS services with other mental health systems for those with complex needs.
  • Ensure mental health service providers are registered and adhere to high standards.

8. Housing and Living Supports

Objective: Ensure fair funding and freedom in choosing living arrangements.


  • Equitably determine budgets for housing and living supports.
  • Employ specialist navigators to assist in finding suitable housing options.
  • Allow individuals to trial different living situations before making a commitment.

9. Living Arrangements

Objective: Innovate in providing living supports.


  • Collect and analyze data on housing and living needs.
  • Fund shared living supports effectively.
  • Modify accommodation types and design standards to better meet individual needs.

10. Information Systems

Objective: Enhance NDIS information systems.


  • Invest in a comprehensive online platform detailing all local supports and services.
  • Ensure new NDIS systems are integrated and function efficiently.

11. Pricing and Payments for Providers

Objective: Overhaul pricing and payment structures for service providers.


  • Conduct thorough reviews of NDIS pricing.
  • Develop a new pricing and payment framework suitable for all parties involved.

12. Market Quality

Objective: Focus on ensuring quality in the service market.


  • Mandate that quality is a primary focus for the NDIS Commission.
  • Require the Commission to report on the quality of services provided by registered entities.

13. Market Monitoring

Objective: Identify and resolve market issues promptly.


  • Proactively learn about market issues and address them effectively.
  • Establish robust therapy support in areas lacking quality services.
  • Maintain a reserve of providers to assist in regions with limited service options.

14. Supports for First Nations People

Objective: Tailor NDIS supports for First Nations individuals.


  • Collaborate with First Nations communities to establish appropriate NDIS supports.

15. Workforce Development

Objective: Strengthen the disability support workforce.


  • Experiment with strategies to recruit and retain quality workers in disability support.
  • Encourage the immigration of skilled disability workers.
  • Develop initiatives to increase the number of workers in care and support roles.

16. Individual Safety Services

Objective: Ensure the provision of safe services tailored to each person.


  • Implement risk and safety evaluations.
  • Collaborate with the NDIA and Commission to guarantee access to safety supports.
  • Establish Community Visitor programs and agencies to protect at-risk individuals.

17. Provider and Worker Safety Checks

Objective: Enhance safety checks for service providers and workers.


  • Introduce phased-in safety checks in the provider market.
  • Improve worker screening processes for all care and support workers in Australia.

18. Restrictive Practice Elimination

Objective: Immediately cease restrictive practices.


  • Create a plan to act against providers who use restrictive practices.
  • Collaborate with behavior support practitioners to ensure the well-being of individuals.

19. System-wide Quality and Safety

Objective: Focus on ensuring quality and safety across all support systems.


  • Enable the new Commission to oversee market checks and address issues.
  • Foster intergovernmental cooperation and information sharing.

20. Intergovernmental Agreements

Objective: Establish agreements between all levels of government.


  • Formulate a comprehensive support system agreement.
  • Share system costs among governments.
  • Define and track system goals.
  • Collaborate on supports for First Nations people.
  • Involve a new Disability Advisory Council in decision-making.

21. Role Clarification

Objective: Define clear roles for all government departments.


  • Ensure coordinated operation of support systems, including NDIS.
  • Review and improve NDIA guidelines and NDIS regulations.

22. Staff Training and Culture

Objective: Ensure all system workers are well-trained and put people first.


  • Train government staff in disability awareness and service provision.
  • Report on workplace culture and skills within the Commission and government entities.

23. Research and Evaluation

Objective: Foster learning about effective support strategies.


  • Share research costs among governments.
  • Report on cross-system data.
  • Make informed decisions about effective supports.

24. Change Planning

Objective: Strategize the implementation of NDIS Review changes.


  • Coordinate between government departments to trial new NDIS Review initiatives.
  • Ensure changes are beneficial for people with disabilities.

25. Legal Framework Changes

Objective: Prepare for modifications to the legal framework.


  • Collaborate with the NDIA and Commission to plan legal amendments.

26. Fair Change Implementation

Objective: Guarantee fair and gradual implementation of changes.


  • Develop a comprehensive plan for phased changes.
  • Test new ideas gradually and adjust as necessary.

Frequently Asked Questions (FAQ) about the NDIS Review Recommendations

1. What is the NDIS Review?

The NDIS Review, initiated in October 2022, is an extensive evaluation aimed at improving the National Disability Insurance Scheme (NDIS). It addresses challenges in participant experience and suggests reforms for the future.

2. How many recommendations are there in the NDIS Review?

There are 26 key recommendations, each with specific actions, totaling 139 actions, designed to enhance and reform the NDIS.

3. What are foundational supports in the NDIS Review?

Foundational supports are essential services and assistance for people with disabilities to participate in their communities. This includes help with daily activities like cleaning and shopping.

4. Will there be changes to the way individuals access the NDIS?

Yes, the Review recommends more transparent criteria for NDIS access, a new application form, and a comprehensive assessment process to set participant budgets based on life impacts.

5. What is the role of navigators in the new NDIS framework?

Navigators are proposed to help people with disabilities find local supports both within and outside the NDIS. They include general navigators for community support and specialist navigators for those needing more assistance.

6. Are there changes proposed for children with disabilities?

Yes, the Review suggests improved pathways for children under 9, including better assessment methods for developmental delays and child-focused budget setting.

7. How does the Review address mental health in the NDIS?

A new, dedicated approach for individuals with psychosocial disabilities is proposed, emphasizing early intervention, personal recovery, and better coordination with mental health systems.

8. What are the proposed changes for housing and living supports?

The Review recommends fair and consistent funding decisions for housing and living supports, along with assistance in exploring various living options.

9. Will the Review affect how service providers operate in the NDIS?

Yes, there are proposals for improved quality checks, training, and actions to ensure providers and workers maintain high safety and service standards.

10. Is there a transition plan for implementing these recommendations?

The Review suggests a five-year transition period with careful planning and phased implementation, ensuring changes are beneficial and manageable for all stakeholders.

11. How will these changes impact current NDIS participants?

The aim is to enhance the participant experience, offering more support, clearer pathways, and improved service quality. Transitional measures are proposed to ensure a smooth adaptation to new systems.

12. What is the role of governments in these changes?

Governments at all levels are expected to collaborate, share costs, and actively participate in the reformation and improvement of the NDIS and related support systems.

13. How can I stay informed about these changes?

For detailed information and updates, visit the official NDIS Review website at, and subscribe to their updates.

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