NDIS Complex Care in Sydney
Specialised Support for Complex NeedsÂ
For those living in Sydney with complex care needs, our specialist support ensures more comfort, safety, and peace of mind. With our highly trained carers by your side, expert assistance is always available.
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Expert Clinical CareÂ
Our carers are experienced in working with a range of complex needs, including chronic conditions, giving you continuous and reliable support in the comfort of your home.
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We work closely with support coordinators and families to develop tailored plans that address every layer of a participant’s needs.
Our team collaborates with NDIS behaviour practitioners to implement strategies safely and consistently in day-to-day life.
We provide structured, trauma-informed care for participants living with severe or long-term mental health conditions.
We respond quickly to provide immediate support during hospital discharge, placement breakdowns, or housing transitions.
We offer support that respects cultural backgrounds, beliefs, and communication preferences, including for Aboriginal and CALD participants.
Our Approach
Our Home and Community Care Team
Complex Care Needs (NDIS) in Sydney
Holistic support for participants with multiple and interrelated challenges
Complex care under the NDIS isn’t just about clinical or medical supports. It’s about understanding the full picture—supporting people who live with multiple disabilities, mental health conditions, behavioural challenges, and social barriers that make daily life more difficult to navigate.
At United For Care, we specialise in supporting people with complex support needs by offering person-centred, coordinated care. We work closely with support coordinators, guardians, health professionals, and families to build a support system that works together—not in isolation.
What Are Complex Support Needs?
The NDIS defines complex needs as situations where a participant faces several challenges at once. These may include:
- Dual diagnoses (e.g. psychosocial disability and intellectual disability)
- Severe or long-term mental health conditions
- Histories of trauma, homelessness, or contact with the justice system
- Unstable living environments or frequent placement breakdowns
- Behaviours of concern that require specialist intervention
People with complex support needs often require intensive coordination, cross-agency collaboration, and consistency across all aspects of support—from accommodation to allied health.
Our Approach to Complex Care
We don’t treat challenges in isolation. Our experienced team takes the time to understand every factor impacting a participant’s wellbeing—physical, mental, emotional, and environmental. From there, we develop a practical care model that meets the person where they are.
We provide:
- Collaborative support planning with families and allied health teams
- Ongoing communication with your NDIS Support Coordinator
- Continuity of care across housing, daily living, and health services
- Behavioural support integration, where needed
- Culturally appropriate support for Aboriginal and CALD participants
- Crisis and transition support during key life changes
Where We Deliver Care
Whether a participant lives in their own home, Supported Independent Living (SIL), or Specialist Disability Accommodation (SDA), we ensure their needs are consistently met with the right supports in place—no matter the complexity.
Start a Conversation With Us
Supporting someone with complex needs requires more than a service—it requires commitment, patience, and care. If you're looking for a provider who understands this, talk to our team at United For Care.
We’re based in Sydney and work with participants across NSW.
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Frequently Asked Questions
Participants with multiple and layered support needs—such as those with dual diagnoses, psychosocial disability, unstable housing, or frequent hospitalisations—may be considered to have complex support needs. The NDIS may fund additional coordination or specialist supports in these cases.
We build personalised support models that involve not just direct care, but also coordination with support coordinators, allied health professionals, families, and community services. Our aim is to create stable, consistent environments with the right mix of people and services.
Yes. Many people with complex needs also require behaviour support. We work closely with behaviour support practitioners to ensure strategies are integrated into daily routines in a safe, consistent way—especially in shared or supported living settings.
High intensity support refers to specific clinical tasks (like PEG feeding or wound care) that require trained staff. Complex care, on the other hand, refers to a broader support need—often involving multiple disabilities, mental health issues, or behavioural challenges that require coordinated, long-term support planning.
Yes. We’re experienced in providing immediate and stabilising support during life transitions—whether someone is exiting hospital, moving out of a placement, or navigating a breakdown in current supports. Our team moves quickly to provide structure, safety, and care during these periods.